Terms of Service

Welcome to Zivara Jewel. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

🛍️ Use of Website

By using this website, you confirm that:

You are at least 18 years old or using the site under parental supervision.
You will provide accurate and complete information during checkout.
You will not misuse the website for fraudulent or illegal activities.

💍 Product Information

We make every effort to display product details and images accurately.
Slight variations in color, size, or design may occur due to lighting, screen settings, or handmade finishing.
Product availability and prices are subject to change without prior notice.

💳 Pricing & Payments

All prices are listed in Indian Rupees (INR).
We accept COD and prepaid payments via secure payment gateways.
Zivara Jewel reserves the right to cancel any order due to pricing or stock errors.

🚚 Shipping & Delivery

Delivery timelines are estimated and may vary due to location or courier delays.
We are not responsible for delays caused by third-party logistics providers.
Incorrect address or contact details may lead to delivery failure.

🔁 Returns, Exchanges & Store Credit

We offer a 2-day return/exchange policy from the date of delivery.
Store credit only will be issued for approved returns.
No refunds are provided.
Damaged products must be reported within 24 hours of delivery.
Sale and customized items are non-returnable.

(Please refer to our Return & Exchange Policy page for full details.)

❌ Order Cancellation

COD orders cannot be cancelled once shipped.
Prepaid orders cancelled before shipping will receive store credit.

🔐 Privacy & Data Protection

Your personal information is handled according to our Privacy Policy. We take necessary steps to protect your data and ensure secure transactions.

⚖️ Intellectual Property

All content on this website—including images, logos, text, and designs—is the property of Zivara Jewel and may not be copied, reproduced, or used without permission.

🚫 Limitation of Liability

Zivara Jewel shall not be liable for:

Indirect or incidental damages
Misuse of products after delivery
Delays or failures caused by third-party services

📝 Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be effective once posted on this page.

📞 Contact Information

For any questions regarding these Terms of Service, contact us:

WhatsApp: +91 8555121299
Business Hours: 10 AM – 6 PM (Monday to Saturday)