Exchange Policy
At Zivara Jewel, customer satisfaction is our top priority. We offer an exchange facility to ensure you have a smooth shopping experience.
✅ Eligibility for Exchange
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Exchange requests must be raised within 2–3 days of delivery.
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The product must be unused, unworn, and in original condition with tags and packaging intact.
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Exchange is applicable only in case of size issues, damaged items, or wrong product received.
❌ Items Not Eligible for Exchange
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Products damaged due to customer misuse.
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Items without original packaging or tags.
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Customized or clearance-sale products (if applicable).
🔄 Exchange Process
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Contact our customer support with your order ID and issue details.
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Share clear photos/videos of the product if requested.
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Once approved, the product will be picked up or you’ll be guided to return it.
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The replacement product will be dispatched after quality verification.
🚚 Shipping Charges
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If the exchange is due to our error (wrong or damaged product), we bear the shipping cost.
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For size or preference-based exchanges, shipping charges may apply.
⏳ Exchange Timeline
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Exchange processing may take 7–10 working days after approval.
